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Delayed Flight Compensation – how does it work?

Delayed Flight Compensation – how does it work?

Most of us have, at one time or another, suffered from having our flight delayed. The long waits in the airport can end up being incredibly frustrating but what most passengers don’t know is that they could actually be entitled to some compensation from the airline. If you’re due to fly from Ireland or any other country within the EU as well as Iceland, Norway, Switzerland and Liechtenstein, you are actually entitled to rights if your flight ends up being delayed or cancelled. Thanks to EU law, these rights allow you to claim for compensation depending on the severity of your delay.

Know your rights

Once your flight has been delayed for two or more hours, you’re legally entitled to request food and drink as well as phone calls and any accommodation you may require. It’s the airline’s legal obligation to provide this to you and once the flight has been delayed for three or more hours, you’re actually eligible to claim for compensation.

Holding the airline accountable

In most instances, it will be the airline’s fault. Delays because of the airline include technical faults or if they failed to acquire enough bookings for the flight. In the case of airlines being at fault, you can claim for delayed flight compensation as your legal right.

How much can you claim?

The amount of compensation you’re entitled to depends on a number of factors such as the distance of the delayed flight along with the length of the delay. Whether or not you’re flying to a destination within the EU also comes into play but ultimately you could be eligible to claim up to €600 for every passenger in your party.

With most people unaware of their legal rights surrounding delayed flights, the airlines have been able to save millions of euros simply by not receiving anywhere near the number of claims they may be liable to pay out for. Considering the fact that nearly every departures board at an airport features at least one delayed flight, there are plenty of passengers that could be filing a claim. In fact, anyone who has been delayed by three or more hours in the last six years is eligible for compensation.

How you can make a claim

In order to make a claim, you could try contacting the airline you flew with. Each airline should have a customer service department that you can deal with. Unfortunately, going up against an airline to try and get your compensation can be tricky. Most claimants tend to find that the airlines will try and get out of providing any compensation simply by using the excuse of ‘extraordinary circumstances’. These circumstances can range from poor weather to security concerns and even an outbreak of war.

Put simply, if the airline can find an excuse to get out of paying up they will. Rather frustratingly for passengers who have had to put up with the delays, the airlines tend to win and don’t end up having to pay for over three-quarters of the claims they receive. Despite these statistics, it doesn’t change the fact that if you have suffered a delay of more than three hours, you could be entitled to delayed flight compensation.

With that in mind, it’s a good idea to consider using experts such as ourselves who can guide you through the process of claiming and are able to challenge the airlines in order to make sure you get your compensation. So, if you think you could be entitled to some delayed flight compensation, make sure to contact us and we’ll make your claim for you.


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