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How to claim if your flight is delayed by more than three hours

How to claim if your flight is delayed by more than three hours

Flight delays are an unfortunate and irritating fact of life. At one time or another, most of us have experienced the gut-wrenching feeling of being told our flight has been delayed and the time will, of course, cut into your trip. The good news is that should your delay be more than three hours, you are entitled to be compensated.

Whether it’s a holiday, business trip or even your journey home, it’s likely that a delay will result in undue stress. Each year, thousands of travellers are delayed and many are unaware of the EU regulation, known as EC261, that means passengers are entitled to compensation. This can range from €250 – €600 per claim. The amount you can receive varies based on the distance and length of the delay and it’s really simple to make a claim.

Not only are you entitled to a financial compensation. If your delay is up to three hours long, then you should also have been looked after by the airline with food, refreshments and possibly even accommodation if it’s a longer delay.

It’s also possible to make a claim for flights that happened years ago, so it’s worth trying even if your delayed trip wasn’t recent. That being said, flights after 2011 are said to have a much better chance of achieving a favourable outcome.

You should also bear in mind that airlines are only liable to pay out for delays that were their fault. This might include things like staffing problems, technical issues or underbooking, but not political unrest in the destination country or strikes, for example.

There are three steps that you may need to undertake in order to make a claim:

Step 1: Complain to your airline – Each airline has its own process and some are easier to deal with than others. Try to state your case clearly and have the information you might need ready to hand when contacting the airline.

Step 2: Take the case further – If the airline isn’t willing to take you claim seriously during your initial complaint, then you can take things a step further and contact the regulator, most likely the CAA.

Step 3: It’s time for court – Still no luck? If the airline has still refused to fulfil your claim even after your complaint to the regulator, then it’s your right to take them to court and seek the compensation that you deserve. You can do this via small claims court within the UK.

There is it, a simple guide to claiming financial compensation if your flight has been delayed for more than three hours. Don’t fall into the trap of failing to claim, you deserve to be compensated for the time you lose and the stress that you have been caused. With our simple claims process, it would be silly not to!

If you would rather save yourself the hassle of submitting a claim and instead have experienced and skilled professionals submit and fight for you, then we can help. Get in touch today for more information.


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